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The Digital Dealer Conference - a week later

Alex and Jeff, great recap and it was a pleasure meeting both of you at the conference.

This was my first Digital Dealer conference and I enjoyed it on many levels.

Favorite Seminar : The eBusiness Performance Study from Cobalt

Favorite Seminar Honorable Mention : ROI of the Internet Department from Izmocars

Least Favorite Seminar : I usually don't like to point out my least favorite things so I don't offend anyone....but...I can't believe I got up early for the keynote speech of "Putting all the Pieces Together." Next time I will "keep all the pieces apart" and enjoy an extra hour of alcohol induced sleep!

A great networking event as well with so many talented people to learn from. It was a pleasure meeting everyone including Matt Nazar, Kevin Frye, Pat O'connell, Karen from cars.com, Mike from KBB, Patrick from dealer.com, and many many more that I can't remember due to a Heineken overdose.

Looking forward to another stay at the Gaylord in Texas in October!

The Digital Dealer Conference - a week later

I do enjoy visiting Dealer refresh and have suggested the site for well over a year in my workshops. I don't "post " as I feel this is your site ( for retail folks ) and I am a visitor. I like to keep it that way.
My two cents this year.

This year's conference verse last years was much better and I agree with a lot of your comments. I also got to find some old friends and meet some new ones. There is a need to bring in new speakers and a floor plan would have been a great help.
Name tags could have been easier to read and color keyed. Dealer verse vendor.
I'm sorry but I need coffee at breaks, but no such luck. Water worked.
The other issue I felt would have a value would be to define the levels of content for people attending. As noted there were some, some? green peas, yes there were.
I am very happy to see Texas as the next location. Reviewing the attendee listings, I didn't see too many dealers from the west coast or from Phoenix. Hay Ralph Paglia we have got to do a better job here in Phoenix!
Thanks for allowing me to post my two cents. Now I will return you back to retail.

Fred

The Digital Dealer Conference - a week later

Without doubt, the highlight of the conference was interacting with other eCommerce folks who are on the front lines of this market every day. It was also about time that I finally met Alex, Jeff, Gilbert, and many others that I have emailed and spoken to several times in the past.

I have to agree that the highlight was Shaun Raines' presentation. Why? Because he GETS IT folks! I don't want to be overly critical of many of the other presentations, but a lot of it was the same old stuff that has been preached for the last couple years. The reality of our market is that it is moving FAST and Shaun's presentation was applicable to our current situation. One of my primary goals to research was video integration into our sales process, websites, and other online sources. Most of what I saw was OEM videos being tagged and thrown on your website, however, there were a few folks who were on top of it - Shaun, Jeff, Gilbert, etc. Hence I found my greatest value in talking to the other folks who are doing this every day.

Location was awesome. I spoke to Mike Roscoe and thanked him for a job well done. Good thinking to keep having free food and drinks throughout the day where the exhibitors were, it kept folks coming back to meet.

It was also great to see Pat O'Connell, who is taking Performance Lexus to new heights with his hard work, and also to make a great new friend - Alex Jefferson. We worked hard to help Alex get a date with the TK Website "basketball assistant", but things just didn't work out. Keep working that process out 90 days Alex, lol! Cheers! Kevin Frye/eCommerce Director/Jeff Wyler Automotive Family/ www.wyler.com

The Digital Dealer Conference - a week later

If you weren't able to attend, this is quickly becoming "THE" conference for car dealers who want to achieve online sales competency / mastery. Shouts out to Mike Roscoe for recognizing this 2 years ago + building up the brand.

Since our blog host missed my presentation + since I've had numerous requests for the "Cliff notes" version of the Shop + Buy Online presentation and panel discussion, I've put it out there on Google Docs.


Great conference, great learning, great networking, great friends.

The Digital Dealer Conference - a week later

Nice recap gents!

Jeff, I appreciate the high marks on my preso. It means a lot coming from you and I'm glad you were finally able to see me present in person.

Alex, I can't believe you created a DGI graphic! Man, you are hilarious! Truly made me laugh out loud. It was a pleasure finally meeting you face to face and I'm glad your boss was able to make the trip with you. BTW, kudos to you and Dealer.com on the re-design of www.checkeredflag.com. I look forward to seeing you at the next DD/AAISP or whatever it's called.

Extra Notes From a Non-Exhibiting Speaker (me):
This may sound a bit egotistical, but I was very disappointed to find that my session was not being video taped. When I arrived in the room before my presentation, there was no technical person to be found. Fortunately, I knew how to set up my own computer, brought my own wireless remote to click through my slides and was also able to mic myself so folks could hear me. I received a ton of positive feedback while at the conference and it has continued since returning home. Unfortunately, that session will now only live in the minds of those that were there. If you were there, please don't forget about the "silver bullet."

Final highlights were seeing old friends like Aaron Bickart, Ralph Paglia, Gilbert Chavez, Brian Hoecht, Jesse Biter, Cary Smith and many more. I of course have to give a shout out to Jamie and Seth over at ReachLocal. Their support of me is invaluable and much appreciated. DGI was truly brought to life by these two who regularly think of AMAZING opportunities. :)

New friends and contacts also make the DD/AAISP event worthwhile. A big "nice to meet you" goes to:
Kevin Frye at Jeff Wyler
Bill Hayden at Carl's Buick Pontiac GMC
Jeff and Ken at Skoots
Tony Taylor at Reynolds
Patrick Workman at Dealer.com
Robin Beebe-Moussaoui at Giant Recreation World (thanks for the unforgettable Jack Black moment)
Dick Clipp at Chrysler
Ralph Ebersole at Cars.com

I might share more later, but for now, I'm going back to bed.

Shaun

The Digital Dealer Conference - a week later

Sorry I missed it. Sounds like it was a good show. I wish I could have attended but I have been out of the stores so much for other work related meetings that I couldn't afford the time away. One suggestion - for those can't make it, perhaps a streaming video website that we could log into for a partial fee? I know the spirit of the event is having everyone together, but I would have definitely watched some of the presentation on web video if available.

Thanks for the updates fellas.

AutoTrader.com Launches First-Ever Ad Campaign Focused on Its New Car Offerings

autotrader_logo.gif
Includes Consumer and Dealer Campaign to Emphasize How AutoTrader.com is the Best Place to Find New Vehicles. ATLANTA, April 28 /PRNewswire/

"Big Guy," the star of a new advertising campaign from AutoTrader.com, the ultimate automotive marketplace, will show how new-car shoppers can get in the driver's seat of the perfect new car. The new, fully-integrated campaign will emphasize that AutoTrader.com, long recognized as the best place to search for and locate the perfect used vehicle, is also the best place for consumers to research and find the perfect new automobile.

The consumer campaign, which features the voice of Christian Slater, centers around a new 30-second television spot that introduces "Big Guy," a larger-than-life character empowered by AutoTrader.com's new car shopping tools to make the best new car purchasing decision. The spot, which begins airing May 5, will be featured on 19 of the hottest networks, including Adult Swim, A&E, Comedy Central, Discovery, Discovery HD, E!, FX, HGTV, History Channel, MTV, Sci-Fi, Speed TV, Spike!, Style, TBS, TLC, TNT, USA and VH1.

In addition, AutoTrader.com's new car messaging will be integrated into the popular TV shows "Friday Night Stand-up" on Comedy Central and "PowerBlock" on Spike TV. For "PowerBlock," show host Courtney Hanson will use AutoTrader.com to shop for a new 2008 Ford Mustang, which will then be tricked out on the show and donated to the International Children's Heart Foundation. E! is also creating a series of AutoTrader.com-branded features entitled "Celebs and Cars" that will feature some of today's hottest stars from movies, music, sports and television talking about their favorite
rides.

"The larger-than-life stature of 'Big Guy' translates directly to the empowerment of our customers," said AutoTrader.com President and CEO Chip Perry. "The new campaign shows shoppers can compare local dealers' actual new car inventories and find the right vehicle for them at the best price."

The Big Guy character also will be integrated into all of AutoTrader.com's online and trade media advertising, as well as on AutoTrader.com's homepage. The national television and online campaign will be supported by a parallel radio campaign. The radio spots, which will debut in over 20 markets, will further highlight the message of empowerment delivered by the television ads.

AutoTrader.com also will use its sponsorship of NBA basketball on TNT to highlight the over 1.6 million new car listings featured on the site, with a fantasy league contest that will award the winner $25,000 towards the purchase of any new vehicle on AutoTrader.com. AutoTrader.com's
messaging will appear on NBA mobile alerts and NBA.com promotions, and AutoTrader.com will continue in its role as a feature sponsor of the Top Off Show on TNT, NBA TV, and NBA.com broadband.

In parallel to the "Big Guy" campaign, AutoTrader.com's new car messaging will be brought to dealerships through the "We Do What Works" campaign. A series of new ads, which began appearing April 28th in various print and online trade media outlets, explains to dealers how AutoTrader.com delivers new car shoppers into showrooms. These ads focus on how AutoTrader.com's people deliver a personal touch that empowers the dealership to better serve customer needs.

"With most car buyers doing online research before even stepping into a dealership, it's important to provide dealers with an easy, cost-effective way to advertise and showcase their new car inventory," said AutoTrader.com's Perry. "In this challenging new-car-sales environment, AutoTrader.com offers the most efficient way for in-market car buyers to find the perfect car, allowing dealers to make the most efficient use of their marketing dollars."

New Car Messaging Integrated Into Other Marketing Disciplines

AutoTrader.com will continue its new car messaging online via Turn2, which uses a partnership with Major League Baseball's web site, MLB.com, to give consumers the chance to win a new 2008 Chevrolet Tahoe. The interactive Turn2 game features 2008 Baseball Hall of Fame inductee Richard "Goose" Gossage serving as the emcee.

Gossage also serves as the spokesperson for the recently launched "Drive to a New Start" campaign, a multi-city road trip aimed at promoting AutoTrader.com's new car focus, as well as helping to give kids in underserved areas a new start. AutoTrader.com will be collecting baseball celebrity signatures on a customized 2008 Chevrolet Tahoe identical to the one featured in Turn2, and will donate $1,000 per signature to youth baseball programs across the country. The signed vehicle will be auctioned in early 2009, with all additional proceeds benefiting youth baseball
programs.

About AutoTrader.com

AutoTrader.com, the Internet's leading auto classifieds marketplace and consumer information Web site, aggregates more than three-million vehicle listings from 40,000 dealers and 250,000 private owners in a single location. AutoTrader.com provides the largest selection of vehicles that
attracts more than 13 million qualified buyers each month. Through innovative merchandising products such as multiple photos and comprehensive search functionality, AutoTrader.com unites buyer and seller online -- dramatically improving the way people research, locate and advertise vehicles. AutoTrader.com, created in 1997 and based in Atlanta, Ga., is a majority-owned subsidiary of Cox Enterprises. The venture capital firm Kleiner Perkins Caufield & Byers is also an investor. For more information, visit http://www.autotrader.com.

Priority Honda ad campaign on Accords and Civics.

To Micro-site or not to Micro-site?

Manny - my opinion hasn't changed much.  I even gave microsites a solid try with a strategy that involved over 40 URL's and it was too much work for too little return.  I had much better results putting my time and energy into my own website.

As Jeff mentioned, now OEMs are dictating what you can and can't use inside domains which limit microsite strategies.  

To Micro-site or not to Micro-site?

Micro-Sites absolutely work, but not to belabor the great points already made, it's all about conversions. 1 micro-site or 20 micro-sites don't matter much if you can't correlate sales back to each one (or whatever your metric is).

With regard to the expense of building a micro-website Wordpress is a great platform. You can get hosting for $10 per month to test.

With regard to auto dealers having to pay through the nose for services, the auto industry has painted itself into a corner.

Here's my take: Back in 2000-2001 I worked for a pre-dot-com crash company pioneering VoIP and click talk technology. Our test bed were auto dealers across the country. We even participated in the nation-wide roll out for MBUSA.com

We tried to offer the service to dealers at just $25 per month to pilot test with us. Most dealers balked at the service as the price was too low. Once we came out of testing and the price went to $150 for the low end package dealers signed up left and right.

Most GM's won't give a company the time of day if a service appears to be cheap. On the other hand, with effectiveness of online advertising I don't understand why dealers will pay autotrader.com or some other company $6,000+ per month to market their inventory.

In a test I conducted with a local micro-site, we outperformed traffic from autotrader with just organic SEO alone.

Quote: Ryan Lucia

"Leads from your site are the best or close to it. Response time is critical. Most people submit a lead to more than 2 places before visiting a store."

Ryan is dead-on. As a company that generates leads for auto dealers nation-wide micro-sites have reduced lead costs for some of our test dealers by 25-30%. Response time to leads will be a critical factor in 2009. We have seen in some cases where the same individual hits 5 of our sites and submits the same lead within minutes. (no loyalty until you earn it)

To Micro-site or not to Micro-site?

Great news! Add chat to your micro site and watch it blow up. Yep, you have confusion, unwillingness to give info, personal uncertainty. All of those are the exact reason to add chat to your dealership websites. Try it, trust me you will love it. A lot of times the reason you don't see results are because people don't like giving info (filling out forms) to capture what they are looking for. I have seen great success on our micro sites from live chat. We are a new micro site company that has hit the scene and we see huge results. Toyota of Orlando get over 1100 leads a month from chat. They pay less than $200 a month. Talking about ROI. Add 20 micro sites and chat to all of them you can do some major damage. I have over 10 years in the automotive industry and micro sites and chat are the best advantages you can have. Leads from your site are the best or close to it. Response time is critical. Most people submit a lead to more than 2 places before visiting a store. Site back and imagine having someone land on your micro site and start chatting with you. How does it give you an advantage? How does it now? So does it take away from our standard leads from email and phone? NOPE! 1% change in both. Just increase your leads by 25% to 400%.

This will make you different, easy to work with, and you get that instant gratification you always want from your clients. At the end of the conversation you will know where you stand.

To Micro-site or not to Micro-site?

Joe,

Funny that you mention CMS sites. I am actually in the process to create my own platform based on an open source CMS. The great potential here would be to create a platform that allows me to create content seperate from lead creation ( e.g. create content that you can combine with a form that makes sense for that content) Now we have to create a content page and then link it to a standard form page. This means you lose visitors with the extra click. I want to create a platform that allows a dealer to place different pieces of content on one page. Give me about 3 months and I will be done. Have the layout and basic design done, just need to put all the pieces together (new inventory feed, used inventory feed, flexible forms, etc)

These vendors get to set in telling dealers how it should be done eventhough they all used to work at a dealer themselves and most have no clue.

Regarding the pop up and pop under. Call dealeron (dot) com and tell them that you want to try this tool. It definately increased my conversion ratio ( I had dealeron place this tool for free on my dealerskins site which gave me an increase of 1-2% conversion, which equated to about 50-100 leads)

With dealerskins I converted about 5-6%, now with dealeron site I am converting 9-12% and with dealerskins it included service appointments and with dealeron it does not, so the difference is even bigger.

I will keep working on this open and flexible platform for dealers so you can change themes with the click of a button, add content with the click of a button, seo friendly, etc...

To Micro-site or not to Micro-site?

Oscar writes:

---I would prefer to see a vendor that allows me to build my own marketing messages on my website, and allows me to add a form to this page with the fields I want, and allows me to optimize this page based on what my marketing message is. That is basically what you want with a microsite, but our website providers do not allow us to do with our own website.---

Ahhh... music to my ears. We speak the same language! This is one of my pet rants. It's July dammit, why can't I have a July sales theme? Why does my site look the same when we're running a huge campaign and when we're not?

What you (and I want) is a CMS site (Content Management System). It has been done to near perfection by Alex at CheckeredFlag.com. For us mere mortals Jeff K has recommended Joomla.com that is open source. Get yourself a personal Joomla hack and your off to the races.

I am totally rebuilding UsedCarKing.com from the ground up. It is a SEO engineered CMS, built in CSS so I can change the look and feel without an act of congress to get it done.

Stay tuned...
Joe

To Micro-site or not to Micro-site?

I have to agree with Alex' initial posting. I have build my own microsites both branded and non branded to see what kind of success they would give me. In addition, we use a dealer ad association with a website. It might be easy to rank well for certain keywords, but conversion is way lower then the 9-12% I get on my main website.

I just do not see the value in them other then creating very focused messages to your potential customers. That is exactly where the problem is. All of the website providers for car dealers are very inflexible and do not allow you to create mini advertising campaigns on your own site.

I would prefer to see a vendor that allows me to build my own marketing messages on my website, and allows me to add a form to this page with the fields I want, and allows me to optimize this page based on what my marketing message is. That is basically what you want with a microsite, but our website providers do not allow us to do with our own website.

Content is King and putting the content on multiple sites instead of one does not help you. Instead of creating multiple micro sites, I see more value in creating one non branded website next to your own dealer site. This way, you can go after traffic that you are not getting now.

Regarding price. In order for a microsite to successfully index organically in the search engines, you need at least 3-6 months, thus you are paying $1000 plus $200 per month. So let's say $2,000 to get started and then you have to maintain your keywords, content and keep track of your results. I created the sites myself with a cost of about $90 per year and I still did not see the value. It is too much work. As for the person that commented about getting 5,000+ leads a month from microsites (don't believe it). Please show me what you did and I will give you a big fat check!!!

To Micro-site or not to Micro-site?

Joe,

First, I do not claim that Ralphs success is due to us, why would I? I merely claim that Ralph is not the only reason OUR efforts are successful. Like I said, RP asked for a particular site, and it was up to us to design, build, optimize and market the site organically. At the time, RP was one man asking us to build a web site for something and make it successful. It takes a certain skill to rank your site naturally/organically on the first page of Google, especially for multiple brands and multiple markets.

It is always good to hear that a dealer is knowledgeable in SEO. Do you remember when you contacted us for Micro Sites last year in May of 2007? At the time you were working at a dealership. We spoke several times about SEO back then. I am the type of company that remebers its clients or potential clients, and is ALWAYS just an email or phone call away. We provide a valuable solution for dealers at a very affordable cost.

Here are some examples.

Example of a Non Dealer Micro Site 2 pages
One such non-dealer micro site we built is in the mortgage industry. We built a 2 page micro site and in 3 months it has received about 10 leads. It ranks on the first page of Google with no other advertising, not even PPC.

For Example: Keyword M&I Bank Construction Loan
Page #1 - Position #1
For Example: Keyword M&I Financing
Page #1 - Position #3
For Example: Keyword Scottsdale Lot Loans
Page #1 - Position #1
And so on...

Micro Sites work so well for dealers in particular because when a potential customer is researching a new vehicle, they usually type in the following combinations of keywords:

"year, model" or "year, make, model" or "year, model, location".

Take the 2007 Tahoe site we built a couple of years ago. Our statistics show that customers are finding the site by Googling the following terms:

2007 Tahoe: position #3
2008 Chevy Tahoe: position #10
New Tahoe: position #2
2008 Tahoe, Phoenix: position #1
and so on...

McCombs in San Antonio built several micro sites with us, and one of them, RedSaysYes[dot]com has high organic raking for the following:
bankruptcy dealers: position #1
bankruptcy dealerships: position #1

To answer what you claim is my tactical error:
We are just one dealer solution provider in a sea of many many choices dealers have. RP now working at one of the biggest companies in this industry does good for what we provide, but does nothing for me directly. RP promotes what ADP/BZ does not what we do. If RP promotes one of our micro sites, his next sentence is, "We (ADP) or I(RP) can do that". I really don't think it is in RP's best interest to promote another companies wares when he is paid by ADP to promote that same service. Other dealer web site providers have approached us to partner with them in the micro site arena and we have approached others too. ADP is not the only solution provider. Before RP joined ADP, ADP refused to even consider Micro Sites. If any bridges were burned, it was by RP claiming those sites as his own and as a BZ site by ONLY changing the copyright notice and then promoting them to dealers as an ADP/BZ solution. It would be like me taking your site and using every word and image and putting it under a new domain name and copyrighting it as my own. No dealer would want the exact same site being used by a competitor, oh wait, BZ does do that already. ;)

Bottom line Joe, we have been in the web development industry since 1995, and for Dealers, we specialize in building micro sites and provide online marketing via SEO & SEM.

David

To Micro-site or not to Micro-site?

Mr Jackson,
When I read your post, it was quite clear that you felt that Ralph Paglia’s success is due to you. I happen to think it’s the other way around.

I am a site builder, webmaster, site project manager, marketing director and I am SEO literate. I see all the parts in the puzzle. I will use this analytical method to highlight my opinions.

On a scale of 1 to 10, how important is Internet SEO to this vertical?
>>>answer: 10 >answer: 3, just 2 years ago it was a 1 >answer 1>answer 11>answer 2

To Micro-site or not to Micro-site?

Then I misread your comment David. I apologize. I keep up with Dealer Refresh daily and when there are days (almost a month in this case) between comments it is hard to recollect what exactly has been said before.

URL's are definitely allowed and encouraged - I wish TypaPad was able to convert them into hyperlinks though.

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