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Why You Should WANT Gen Y Workers in your Dealership

 

 Some interesting points here, especially in regards to the
topic of people skills. As to whether Gen Y possesses people skills, I think it
depends on how narrowly you define the term. Does my generation value people
skills? More than any other generation in history. Social media elevates relationships,
connection and communication from a workplace incidental to an almost sacred
status. But, do we define people skills as a pumping handshake and aggressive
eye contact? Not really. Many of us see these as phony “salesman” mannerisms
designed to distract. Instead, we focus our relationship-building efforts on
mastering a new monster: online etiquette. Social media has a downright
high-schoolish set of norms associated with it: cadence, terminology,
etiquette. The do’s and don’ts of online conversations are unforgiving and ever-changing,
yet my generation deftly absorbs and evolves to adopt them all: first, fastest,
and most fluidly. Because social media offers such critical mass, is on the
public record, and reaches an almost limitless audience, there’s a case to be
made that Gen Y’s got people skills on steroids. Obviously in-person skills are
still critical and when used correctly, eye contact, articulate speech, good
posture etc are key professional tools. And yes, in some cases, my generation could
use a refresher course. But, I don’t think the fact that we spend a lot of time
online makes us antisocial hermits-quite the opposite. Judge us not by the
heartiness of our handshake but by the vastness of our contact network, haha.

Why You Should WANT Gen Y Workers in your Dealership

Hmmm JQ... I see a trend?

I wrote:
"...In my travels, Gen Y's are self absorbed, running from boredom by living
in a 2D world.  They live by staring into hand held screens passing
around "he said... she said" drivel to their peers and missing the sweet
sounds and opportunities of the 3D world swirling around them."

Why You Should WANT Gen Y Workers in your Dealership

One last comment -- wondering how many Y'ers would agree or disagree.  Worked with a young gal (and I adored her, really still do).  I remember her telling me about how she had been out the night before, but forgot her smart phone in her hotel room, and was lost without it -- didn't know what to do at the bar.  I thought -- wait a second -- you're at a bar!!  But then I think of that picture above...   And now I'm thinking about my old intern, who's now on the floor, just started.  Love the kid -- bright, energetic, warm -- and very sociable on Facebook.  But he has a hard time looking people in the eye, and forget about a firm handshake. 

Where are the people skills for this generation?  And how will the very necessary interpersonal and people skills get developed when sooo much of their "social" interaction really isn't "social" at all?

One thing is not arguable: through all the changes and tech this and internet that, this is and remains a "People" business.  How will Y cope?

Why You Should WANT Gen Y Workers in your Dealership

Hi everyone-Jade here. Just back from vacation and delighted to see such a spirited discussion going on here.
It is said the Gen Y'ers respond to "humor, irony, and unvarnished
truth" and I think you all have delivered on all counts;) I am reading
the comments with keen interest and promise to address many of your
points in upcoming Gen Y posts. I don't want to give away spoilers so
I'll just say- stay tuned for robots, geckos and technological poets coming soon:)

 

Why You Should WANT Gen Y Workers in your Dealership

Hell, every new generation thinks they're more special than those before them.  Look at my older generation, We were all about "rainbows and unicorns". It was our mission to conquer the oppressive war mongering prior generation.  We fought with Peace, Love and happyness.  Look what my "flower power" generation built...

The most powerful army on the planet,
The most dysfunctional public school system ever.
Spineless parents that avoid teaching (aka tough love)
Bigger, Better, Faster at all costs.
Big Govt to protect us all
Gigantic Energy consumption p/capita
2 Americas (inner city and everywhere else)
Poll driven journalism (tail wagging the dog)
Fox News (ack!)
MSNBC News (ack!)

hahaha, it ain't all that bad, we did bring you Al Gore and Jorts!  ;-)

Why You Should WANT Gen Y Workers in your Dealership

Generation Y is typically referred to as anyone born between 1981 and 1993...according to the Gen Y library (Wikipedia). 

The oldest of that age group is just turning 30.  The youngest; just starting adulthood.  I think that generation is still too young to be judged. 

If we want to talk about some extreme generational divides then we should look at the younger side of Gen Y:  the ones who are 18 to 22 years old today.....

What's a library?
You actually listened to AM radio?  Ha ha ha.
Bill Gates was a CEO?
Why would you use a blackberry?
What are jorts?
There is a thing called playing outside?  I thought that was XBOX Live.
How do you ride a bicycle? 

Why You Should WANT Gen Y Workers in your Dealership

Joe -- you are my hero!  haha..LOL.  For years, when I'm training, I've spoken about our "Speak into the Clown's Face Culture" when it comes to ILM responses -- our need to give 'em what they want when they want it.  And I make them squirm through the following scenario: just sit there and pretend you are at the drive-up window and have to wait for 5 minutes -- just 5 lousy minutes!  It seems like the world has stopped and time itself has imploded if your burger and fries are not waiting for you by the time you drive-up...

I've never considered the same parallel to Gen Y:  Pull-up to the clown's face:  "I'll take a management position with a 6-figure salary, 6 weeks vacation and a side of paid health insurance, please -- and oh, hold the tedium!

Fit's doesn't it?  haha...    And if it's not ready by the time they pull-up to the window?  Well, like you said, there's always Mom & Dad...

Why You Should WANT Gen Y Workers in your Dealership

Jade,

Ol' Uncle Joe here.  Here comes a counter to your "Rainbows and Unicorns" view of Gen Y.

Where did you get your inventory of the personal assets needed to "rise to the top"?

Is  "A lack of boredom" a hallmark of greatness? Really?  I'll ask you this,  where did Gen Y's "lack of boredom" come from? Is it internal or external?
 
It's external to Gen Y.  Take away the iPhone and Social Media platforms and what do you have? 

Boredom.

Where in your review is the DRIVE, the PASSION, the DISCIPLINE and FIRE IN THE BELLY to risk it all?  What of the commitment
required to LEAVE YOUR SOCIAL LIFE BEHIND in the pursuit to excel?

Gen Y, "leave their social life behind"?  ahhh... I don't think so.

Speaking of risk taking, why is it that so many Gen Y in their mid 20's are still living with mommy and daddy? I'm 100% ok with that -IF- this time is used smartly. How many of them are using this LOW OVERHEAD time with mom and dad to build a business, or, are working 2 jobs to build cash to get a strong start in life?

Can you name one?  I can't.  Sure there are exceptions, but just like in Generations past, only a few outliers are out there blazing new paths. 

In my travels, Gen Y's are self absorbed, running from boredom by living in a 2D world.  They live by staring into hand held screens passing around "he said... she said" drivel to their peers and missing the sweet sounds and opportunities of the 3D world swirling around them.

/grumpy ol man rant hahaha

Why You Should WANT Gen Y Workers in your Dealership

JQ - I tend to agree with you on the fact that not too many 20-somethings are going to be hired into a dealership as a manager. However, we are in the time of instant gratification. An age where these Y'ers never saw a CD-rom...and their first phone was likely an early version smart phone. We are in a time of technology driven individuals. I think some people assume that everyone should have to "put their time in" and "dig some ditches" before they can go anywhere. While I agree that experience is a necessary step, I think 7-10 years is a little steep. We are a generation of tackling challenges and wanting more. Try to keep me in a position for 7-10 years digging ditches and you'll find that I started looking for another challenge 2 years in. 

In an age of snapshot stats and automated systems is it absolutely necessary to continue hiring talented individuals to perform tedious tasks just to prove their worth? Just an opinion. 

Great article, Jade! 

Why You Should WANT Gen Y Workers in your Dealership

Looks like I'll be the 1st dissenter here :) 
 
"Here’s the best-kept secret of my generation: Gen Y’ers have a deep, unquenchable thirst for challenging work."
 
I agree with this, but the problem is, in my experience, that the Y'ers define for themselves what they do and don't find interesting.  So as long as the work or project or whatever is interesting to them, then yes, gung-ho, go get 'em, great job!
But let's be realistic.  Not too many 20-somethings are going to be hired into any business as a "manager," other than in Title-Only.  There's a certain amount of "grunt work" that has to get done.  Matter-of-factly, most times, the position is created to free-up the actual manager or director from the tediousness of such work.   Want to make a Gen-Y'er get bored?  Ask them to build a spreadsheet or comb through data.
 
"We’re products of our zeitgeist. Previous generations see boredom as inevitable, we see it as avoidable. Give a Baby Boomer 30 minutes and they’ll stare at the wall. Give a Gen Yer 30 minutes and we’re dreaming up The Next Big Idea, calling an impromptu meeting, commandeering a white board, sailing around on a wheelie chair, and putting our plan into action."
 
I 1000% agree with this too -- it actually confirms my observations: this new breed has their heads in the clouds!  Please forget the Next Big Idea and skip the White Board:  you need to prove to your boss you are capable of getting needed, tedious work completed without supervision.  And AFTER you have proven yourself as a reliable, go-to person, and hopefulluy LEARNED a few things about the business along the way, you have EARNED the right to perhaps work on some Special Projects.
 
Gimmie a few bright Y'ers who are willing to start in the trenches and dig some ditches, and you'll find them in nice houses and driving nice cars in 7-10 years.  But I guess theres' a reason why sooo many are living back at home with Mom and Dad right now...  Present company excluded, of course! :)

Why You Should WANT Gen Y Workers in your Dealership

Excellent article Jade!  One thing that I see from the outside (as a car lover/blogger but one not employed in the industry) is failure by dealers to engage with brand fanatics.  Engagement does not mean putting up an unmonitored facebook page.  It means actively courting the most die-hard fans to speak your praises.  Gen Y is unique suited for this task.   Catering to your vocal fans can easily have the same impact as spending two or three times as much in marketing dollars.

Why You Should WANT Gen Y Workers in your Dealership

Jade - What a great article on how you define the Gen Y'er! Since they view jobs within the auto industry a lot different, providing them the opportunity within there as you mentioned "Special Projects" can really benefit the dealer themselves.  Having them engage that crowd can be simply overlooked as dealers are looking to sell sell sell but creating those special projects to the Gen Y'er can help pull in that crowd specifically to that dealership.  Again great post and I look forward to seeing more! 

Why You Should WANT Gen Y Workers in your Dealership

This is great. As a fellow Generation Y'er i've been fortunate enough to be hired on board at Lebanon Ford (www.lebanon-ford.com) as the Marketing and Communications Manager. Alongside a fellow Generation Y'er, we have been given full reigns to be as creative as we want when it comes to promoting the dealership. The two of us act as a sort of in house marketing agency for our store. Some things that we have done:

-Created a 14 foot whiteboard wall for our drawing and planning pleasure
-Have another wall in our office named the "Inspiration Wall" where we tape articles and pictures that may inspire us in the future.
-We've written and shot a total of 3 commercials for the dealership.
-Launched a marketing campaign off one of them, all centered around Zombies. (See it here: http://unbouncepages.com/lebanon-ford-sales-zombie-cincinnati-oh/)

We are very lucky to have a dealership that is so willing to allow us to really run free and be as creative as possible.

Why You Should WANT Gen Y Workers in your Dealership

Why would you WANT to hire a Gen Y’er?

Gen-Y-Texting.jpg

Coddled. Entitled. The “what’s-in-it-for-me?” generation. Lately the blogosphere is erupting with articles on how to attract Gen Y hires to the automotive industry. Based on the unflattering stereotype surrounding my generation, I think a better question is “Why would you WANT to hire a Gen Y’er?

We sound awful. Yet everything they say is true. On that note, here’s why you should want to recruit my spoiled, coddled, co-dependent generation to work in your store.

Because of course, we’re not. Well, we are. But we’re not. Here’s how it works.

You say: “We’re entitled.”
I say: “We’re engaged.”

Here’s an interesting fact about my generation that you won’t read in any study: We don’t believe in boredom. It’s true. We don’t. For my generation, the concept of boredom has gone the way of the Bubonic plague and the butter churn: a bizarre and wholly avoidable concept easily cured by even the smallest dollop of modern ingenuity. The good news? This boredom-intolerance extends to boredom in the workplace. This anti-boredom attitude alone is a marked shift  that makes Gen Y’ers infinitely desirable hires.

While previous generations believe in “putting in your time” and “paying your dues,” Gen Y believes in Google’s 20% time and architecting our own rise to the top, as fast as our personal initiative can carry us. Work for our previous generation was a treadmill. For us, it’s a trampoline: buoyant, thrilling, meteoric, and scary. You see, we’ll do anything to avoid workplace boredom-including work as hard as we possibly can.

Here’s the best-kept secret of my generation: Gen Y’ers have a deep, unquenchable thirst for challenging work.

According to a study by The London School of Business, “When we talked about careers, young professionals were clear that the most important aspect to them is a challenge. They want to have a career where they are challenged and can grow with the challenge. Rather than being bored, they prefer jobs which stretch them and if they are no longer challenged, they would consider moving on.”

Think about it. If the quintessential workplace flick of the 90’s was Office Space, the classic career film for Millennials is The Social Network. Telling, isn’t it? Gen X had angst; we have Angry Birds. We expect workplace life to be one big whirling dervish of colorful activity, and we bring the killer combination of technology and tenacity (yes, the tenacity that comes from helicopter parents that told us we were amazing every day) to make it happen.

So yes, my generation feels entitled to fun, innovation, opportunity and excitement in the workplace. But here’s the flipside: we create fun, innovation, opportunity and excitement in the workplace.

We’re products of our zeitgeist. Previous generations see boredom as inevitable, we see it as avoidable. Give a Baby Boomer 30 minutes and they’ll stare at the wall. Give a Gen Yer 30 minutes and we’re dreaming up The Next Big Idea, calling an impromptu meeting, commandeering a white board, sailing around on a wheelie chair, and putting our plan into action.

If you’ve hired a Gen Yer who can’t figure out filing, don’t demote them to coffee-making. Promote them to Special Projects and challenge them to come up with the next game-changing marketing campaign for your dealership. Don’t be surprised when we come up with a transformative idea for your business-and gets every Baby Boomer in the room on board while they’re at it.

So tell me: dealers who have hired Gen Yers, have you found my theory to be true?

Gen Yers working in dealerships: have you implemented any creative ideas that have taken off?

Sound off in the comments below!

Which Karate Kid Are You? Macchio or Zabka?

What?  Don't forget, this was a movie, in real life, William Zabka would have knocked out the Karate Kid when he stood up with that bird pose, and Danny (Ralph Macchio) would be waxing off back home...  KIDDING Joe, lol, great piece.  There will ALWAYS be another dealer who is hungry for success and working to beat you.  We never rest on our laurels, and one of the things I love about our group is that even after a record-breaking month, they are asking me for ways to become better.  Now, back to work joewebb-san...

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