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avid technology

  1. Jeff Kershner

    AVID Voice ID for CRM logging Phone-Ups

    I have a feeling this isn't going to go as smooth I would like it. Starting next week we are going to implement Voice ID for Elead CRM - integration through AVID Technology. AVID will receive a snippet of everyones recorded voice for Voice ID - determining who took the phone-up by recognizing...