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This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
#service
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The Service Drive: Selling a job over the phone vs. in person
When breaking down the job of a service advisor in terms of selling work, a question that can get asked sometimes needs a bit more explanation. What is that question, you may ask? Well, here it is: To sell a job to a customer in the most effective manner possible… is it better in person or...- Chris Vitale
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- #fixedops #service #servicedrive
- Replies: 0
- Forum: Service Marketing and Fixed-ops & Parts Solutions
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Phone Skills: Fixed Ops vs. Sales | What’s different? What’s not?
Generally, when someone thinks of customer service for a company functioning out of one singular building, they assume it should be the same across the board. When it comes to a dealership, however, customer service can vary based on the job and its purpose. Not saying that it shouldn’t be...- Chris Vitale
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- #fixedops #service sales
- Replies: 0
- Forum: Service Marketing and Fixed-ops & Parts Solutions
