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warranty admin

  1. Nimay Shah

    Tech's are Such a DIVA

    I tell you, tech's get so frustrated so easily. Is it just something that is common in our dealership, or do you guys also notice this? Writing a story of 15 lines, they won't. Referring a TSB in detail, they won't. Checking their manuals for specs, they won't. Having a chat with the service...
  2. Nimay Shah

    How much of your week is the warranty claim back-and-forth actually eating?

    Trying to get a real read from people who live this, not the vendor brochure version. The pattern I keep hearing: tech finishes the job, story is thin or missing half the codes, claim goes to the warranty admin, admin kicks it back to the tech, tech says it is not worth his time, repeat...
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