It's amazing how many products are brought to their knees by a lack of proper human support.
I am running into this with more and more vendors every day.
Is anyone using Autoalert CXM?
- Thread starter Jared Balfour
- Start date
I am running into this with more and more vendors every day.
- Dec 19, 2018
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- Bill
THIS. For instance, I loved Gubagoo. Their support fell apart and soon after so did their product. Very disappointing.
- Dec 19, 2018
- 258
- 253
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- Bill
DriveCentric is the absolute best CRM that I've used and it's not particularly close.
Sad to hear - I worked with them quite a bit before their acquisition and their support was always top notch, as was the service.
- Dec 19, 2018
- 258
- 253
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- 5
- First Name
- Bill
It really was. I was also fortunate to have the same great rep for a long period. After he left, it was a disaster. He never quite said why he was leaving, but I kind of gathered that it was because of the acquisition. I've also struggled to find a quality replacement. I've tried 4 separate services now and they have all been lackluster.
