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New Ways to get online reviews for sales and service?

Blake,

I'll check on your Push url in the morning if I can borrow this quote. I think you nailed it. There is a gigantic difference between asking a customer to complete a review at their leisure and asking a customer to complete a review RIGHT NOW at the dealership.

You can use the quote. I looked into our account further after I posted. Took me forever to find our login. The URL was was pushing to a NJ dealer and our listed phone number was to an old internal ISM office that is no longer. I'm used to selling cars, I've had to learn all of this ISD tasks on the fly during the past few days (the reason I made this account on DealRefresh). I've found out pretty quickly that my ex boss was asleep at the wheel.

I called support your support # and they changed the push URL for me and updated our number. They also told me how to do it myself for the future. I'd still appreciate a double check if you don't mind. I plan to take pictures of salesmen and set up the MyReviews feature shortly. I was impressed with it and didn't know that it existed. It would compliment an email signature as a hyperlink, atlas that's what I envision.

p.s. We've all been ripped off. I want my honorable mention. Too much of a coincidence =====>How to get more reviews | Brent Albrecht | DrivingSales

Pretty much took my post, cleaned it up, added big words and made it a page long response.
 
Without anyone pitching me, can someone please explain what the deal is now with Google Places not combining all the reviews and only posting ones from google places. I understand it but in everything i read it tells me to just focus on google places reviews? Thanks
 
Without anyone pitching me, can someone please explain what the deal is now with Google Places not combining all the reviews and only posting ones from google places.
I believe that google places was accused of hosting content that belonged to the thirdparty review sites. content meaning the snippetts of a review (not owned by google) would be in quotations on google places (owned by google) and the fact that 3rd party reviews (not owned by google) counted towards your google places star rating (owned by google). Yelp and travel advisor weren't cool with google using their content to drive up your google rating without being compensated.


I understand it but in everything i read it tells me to just focus on google places reviews? Thanks

It's telling you to only focus on google places reviews to make up for the lost star rating and lost # of readable reviews on your google place page after to switch.
This idea of "only focus on google places reviews" sounds great on paper during a monday morning meeting. It falls short when you find yourself trying to ask for a review, then asking a customer to set up a google account, then explaining to customers how to set up a google account, then getting them to post a review on google places.

The only thing that I've been able to come up with is sending a google places only request template for gmail addresses, send template with 3rd party options and google places to everyone else.

I hope that helps.
 
One thing that is very different from all the sites I mentioned before (Google, DRater, Yelp, etc) than your own channel is that you can't re-use the reviews on those sites. Contractually those sites OWN the reviews your customers add on them. So you can't do things like re-using your reviews like:

At the bottom of this site ilovebarriervolvo.com

or this finance site Evergreen Auto Lending : Home

or on this blog (right side bottom) Barrier Volvo – Bellevue Volvo Dealer -
Just a small clarification - we do allow our Certified dealers to use their reviews in their marketing materials/websites. We have a couple different ways to achieve this, 1) a plug and play(copy and paste) javascript feed that will post your most recent positive reviews to your website. 2)A facebook App that will post the same reviews to your Fan Page. 3) An XML feed of the same data so your vendor can manipulate the layout and also provide SEO value (since the content is now visible to search engines. and 4) We have an API available to select vendors who want do do more with the data or who have the resources for something like a ILoveBarrierVolvo.com.

p.s. We've all been ripped off. I want my honorable mention. Too much of a coincidence
Jeez - I would say so!

Chip-
 
Just a small clarification - we do allow our Certified dealers to use their reviews in their marketing materials/websites. We have a couple different ways to achieve this, 1) a plug and play(copy and paste) javascript feed that will post your most recent positive reviews to your website. 2)A facebook App that will post the same reviews to your Fan Page. 3) An XML feed of the same data so your vendor can manipulate the layout and also provide SEO value (since the content is now visible to search engines. and 4) We have an API available to select vendors who want do do more with the data or who have the resources for something like a ILoveBarrierVolvo.com.


Jeez - I would say so!

Chip-

Chip,

I should have asked you then. Sorry I miss-interpreted the legalese.

I went by what your website says:

"Content displayed on or through the DealerRater.com website is protected by copyright as a collective work and/or compilation pursuant to all applicable copyright laws and international conventions. Your submission of a review to the DealerRater.com website does not imply that a license has been granted to you for any further use of the website or the Content. Any reproduction, modification, creation of derivative works from or redistribution of the Information or Content contained on the DealerRater.com website or the copying or reproducing the DealerRater.com website or any portion thereof to any other server or location for further reproduction or redistribution is prohibited without the express prior written consent of DealerRater.com. You further agree not to reproduce, duplicate or copy any Content or Information without the express written consent of DealerRater.com, and you agree to abide by any and all copyright notices displayed on the website.

Although DealerRater.com does not claim ownership of the Content that its users post, by posting Content on the DealerRater.com website, you automatically grant, and you represent and warrant that you have the right to grant, to DealerRater.com an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute said Content and to prepare derivative works of, or incorporate into other works, said Content, and to grant and authorize sublicenses (through multiple tiers) of the foregoing. Furthermore, by posting Content on the DealerRater.com website, you automatically grant DealerRater.com all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the Content by any party except DealerRater.com for any purpose."


Can this be done even if a dealer doesn't have or cancells an account?