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Percentage of vehicles that should have photos?

As a data collector and photo taker, I think it's important to note that this is a relationship and that all relationship need both parties to be actively involved. If your 3rd party data collection company comes in on Tuesdays and Fridays, be prepared. What I mean is, have the vehicles you want photgraphed clean and available. To many times I show up to process cars and some of the cars they want done are not detailed or are somewhere on the lot that no one can find (outside detailers, re-con or salesperson is using it as a lunch-wagon and so on....). My responsible is to service your account and collect great photos and correct data and upload it to our system. Which situation is best:

1.

Before walking the lot to see what needs stickers or replacement stickers because their torn or faded, I'll print off a missing photo report and touchbase with the manager to collect prices, warranties, and keys and to discover if there are any additional vehicles that I might have missed or are coming back to the lot soon. I like a staging area to photo the vehicles at that into consideration the sun and the area as it might have to do with traffic. Make sure it's not at the entrance to your dealership or in front of the service doors, I don't like the idea of someone running me over or that might be blocked by a customer's car.

Remember, we are commissioned employees and we need to do the job right as qucikly as possible. To assist the accounts we service, some accounts are 3 times a week service to help reduce the stress as to push the car to the photograph stage prior to the detail stage. Some dealers have decided to detail the vehicle first, then photograph and then service because the service dept is so busy with customer's cars. At some dealers, I find myself removing the plastic from the wheels, seats, steering wheel, hood and more. For soem reason, Ford puts a lot of paperwork inside the new cars that needs to be removed or hidden to take good photos of the interior of the car.

I have dealerships that use their DMS to populate their account or they add them manual and I have accounts that only display vehicles that have photographs available. Or one account allows new vehicles to populate via DMS and pre-owned only as they are photographed. It's your choice.

There's a lot to be considered and planning to tackle this situation.
 
Sorry my first post was sent but not finished.

What situation is best:

1. To photograph a dirty car because it won't be detailed for several weeks and after it's detailed to replace those dirty images with clean pics?
2. To list the vehicle with no photos until it has been detailed?
3. To take one photo until it has been detailed and then update the listing with more photos, but the entire inventory has 12 photos except this one vehicle?
4. To add an image that says the car is too new to have photos yet, but check back soon?
5. To not list the vehicle until it has been detailed and photos can be taken?

How many online shoppers will look at your listing and check back to see if the dirty photos have been replaced with clean photos? How many of your online shoppers will see your listing with no photos and come back in three to four days to see if photos have been added? How many of your online shoppers save their search and see that you will add photos at a later date?

I've started to believe that if you wait to add your vehicle to your inventory once it’s ready to be photographed, that might be the best situation. You only get one chance to make a good impression. I understand that dealers need to get all vehicles online ASAP and that a certain amount of online shoppers will contact you based on the fact that they see a vehicle listed in your inventory that doesn’t have any photos and request photos.

These are questions any dealer needs to decide when making a plan to have a vehicle photographed or not.
 
Great ideas and advice guys, thanks. Seems like I should approach this issue with a different mindset if I want to see the results that I'm looking for. I like the AutoTrader idea Joe. That's an easy way to narrow things down based upon importance from our perspective.

Got a visit from our Dealer Specialties rep this morning and we had a chance to chat about some things so looks like we're off to a good start :)
 
Sweece,

I reviewed your website and out of the 477 cars you have in inventory, new and used, 70 are missing photos.

Some of the things I noticed:
1. There's no consistent way that DS photos your vehicles. Some with driver's side first and others with passenger's side.
2. Paper Buyer's Guide in the windows. I don't like anything distracting a shopper when viewing my vehicles.
3. Snow in some of the photos. Request DS to retake the snow photos because it dates the vehicle.
4. It seems like the camera setting for the ratio is wrong. This Saturn looks wrong. 2008 Saturn Aura for sale in Aurora, CO – Suss Buick GMC

I would suggest giving DS a photo order, something like this:
1. Passenger 3/4 front (studies show that a online shopper is more likely to click on a car when it is pointing to the vehicle details)
2.
 
Photo order con't:
2. Passenger side profile
3. Driver's side 3/4 rear
4. Across driver's front seat
5. Head shot (place camera on driver's headrest and point down towards the steeing wheel) MAKE SURE STEERING WHEEL IS STRAIGHT!
6. Across driver's side rear seat
7. Radio and Climate controls
8. "Money shot" - DVD System, Navigation, Heated Seats, Memory Seat
9. Trunk shot
10. Rim/tire shot (if you got new rubber on it, show it)
11. Mileage (if you like)
12. Passenger's 3/4 from the rear
13. Driver's 3/4 from the front
Misc Photos:
Engine shot, if you detail that area

Demand that the photo order be followed and get a nice consistent look on any website.

Just my 2 cents.
 
Sweece,

You already have great answers to your question so heres my 2 cents:

Use this as an opportunity to increase your leads and your base salary!

Heres what I did:

I sat down with the GM to find out what they were spending with DS. If I remember correctly, it was about $400 a month and $13 a car. So I shopped around and homenet had a $200/mo package plus a few cents per window sticker. Then I found a digital camera and new printer at bestbuy for a good price and figured out how much we would save by doing photos in house.

I walked in the owners office and told him how much he would save monthly and that I would take on the job of taking pics/uploading for $13 a car but taking 20 plus pics (he was getting 9 per car) , and taking the right shots like CarGuy2011 listed. He agreed to it and basically I ended up saving him $ and getting a 15k/yr raise. Plus when you take the right type of pics and display your inventory more uniformly you get much more leads = more commission! :lol:

I had a system where I would set up a few times a week where I would get a lotboy and he would bring me cars 1 by 1 on the side of the building and i would shoot each one while he was getting the next. We had the system so down that we could do about 30-35 cars in an hour. Then bulk upload all the photos to homenet at once. If you use cars.com ask your rep for one of their photo best practices booklet.

by the way I had the same issues with ds. The guy would come in and take pics while the cars were still covered in snow, parked next to other cars on the lot, shadows etc. He made no effort to isolate the cars or take the shots like CarGuy2011 stated. We tried working with him until a pic of on of our sales reps giving the camera the middle finger got uploaded and noticed by one of our customers!

Good Luck!