I am becoming increasingly frustrated with XTime as our dedicated service scheduling tool. Monday, we experienced a recurring outage of over 3 hours - on our busiest day of the week! I say recurring as the outage resulted from a "load balancing" server issue which used to affect us several times a week for from a few minutes to an hour or so at a time. A 3+ hour outage on our busiest day, resulting from a fairly easy to correct configuration problem is abso-freaking-lutely unacceptable!
There is so much about XTime that doesn't seem to work right and, coupled with the outage issue, I just can't see how anyone using this product as fully as I would like to could be satisfied with what they're paying for. From my perspective, Xtime is conceptually the best product of its kind I've seen but, functionally, it fails miserably.
While XTime is now an "approved" integrator with ADP (don't know about Reynolds), it started as "hostile" and, I suspect, the product wasn't reconfigured to accept the "friendly" integration paths. As such, it still is dysfunctional in many respects.
Campaigns - a joke. They say the exclusions/inclusions criteria works but, they can't prove it does (ask them to generate the sought after results - they'll tell you they encountered an issue they'll have to submit to their part-time overnight programmer or "engineering" to fix). That's the last you'll hear about the issue. When you call back, you'll have to start from scratch.
My experience with XTime has been frustrating to say the least. I am now looking at UDC's Revolution, Time Highway, @utoscheduler (and it's associated CRM products) and, hopefully, Encompass.
Does anyone have good information on any of the above XTime alternatives? I have some experience with Revolution but, it's been 18 months and not sure if they've improved the interface or functionality in that time.
Does anyone have good contact information or internet search results for Encompass - I'm not able to pull up anything about them?
I'd really like to see others' opinions of their service scheduling software, regardless of their perspective.
There is so much about XTime that doesn't seem to work right and, coupled with the outage issue, I just can't see how anyone using this product as fully as I would like to could be satisfied with what they're paying for. From my perspective, Xtime is conceptually the best product of its kind I've seen but, functionally, it fails miserably.
While XTime is now an "approved" integrator with ADP (don't know about Reynolds), it started as "hostile" and, I suspect, the product wasn't reconfigured to accept the "friendly" integration paths. As such, it still is dysfunctional in many respects.
Campaigns - a joke. They say the exclusions/inclusions criteria works but, they can't prove it does (ask them to generate the sought after results - they'll tell you they encountered an issue they'll have to submit to their part-time overnight programmer or "engineering" to fix). That's the last you'll hear about the issue. When you call back, you'll have to start from scratch.
My experience with XTime has been frustrating to say the least. I am now looking at UDC's Revolution, Time Highway, @utoscheduler (and it's associated CRM products) and, hopefully, Encompass.
Does anyone have good information on any of the above XTime alternatives? I have some experience with Revolution but, it's been 18 months and not sure if they've improved the interface or functionality in that time.
Does anyone have good contact information or internet search results for Encompass - I'm not able to pull up anything about them?
I'd really like to see others' opinions of their service scheduling software, regardless of their perspective.
