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  • William Bryant
    William Bryant replied to the thread AutoTrader Buys KBB.
    Good for ATC, bad for competition... KBB is a huge acquisition. The thing I'm afraid of is, will this stifle creativity?
  • Chris Fousek
    Chris Fousek replied to the thread AutoTrader Buys KBB.
    Where will they stop? They are on a roll. Just reread your post from last May regarding the investment in ATC by Providence Equity...
  • S
    Shawn Morse (blog) replied to the thread What Are You Doing to Make Technology Easier For Salespeople?.
    Craig I like the post. Having been on both the dealership and vendor side I really believe that ongoing training is vital to the success...
  • S
    Stan Sher (blog) replied to the thread What Are You Doing to Make Technology Easier For Salespeople?.
    You know I think you are one of kind in your position. I never met a GSM on your level in the digital aspect of the business.
  • D
    Check. I agree our front line people (sales, cashiers, advisers) take the brunt of the blame when something doesn't work (i.e. sales...
  • C
    Darrin, Wow, thanks for the pitch....well not really sorry. I guess although I agree with Uncle Joe on the CRM rant, I wasn't really...
  • D
    Great post Craig and as the Northeast Regional manager for Automotive Computer Services, and former dealer kid (well always a dealer...
  • C
    "Introducing shiny new stuff without preparation, training and even testing among a small sample of your users usually just creates...
  • Eric Miltsch
    Great 1st post Craig! Introducing shiny new stuff without preparation, training and even testing among a small sample of your users...
  • J
    Jerry Thibeau (blog) replied to the thread What Are You Doing to Make Technology Easier For Salespeople?.
    Congrats on your first article! Well done! Now keep writing, somebody needs to steal the trophy from Alex next year.
  • C
    "CRM design is VERY difficult, we’ve got all the reporting horsepower needed, now we’ve got to improve the user experiences and realize...
  • K
    If someone can figure out how to use Reynolds DMS, then using a CRM tool should be a breeze...
  • J
    You nailed it Craig, I'm in your camp on this one! I want to bend our vendors ears. All Technology Vendors need to build their...
  • C
    "Every dealer is different even though we all do the same things. You know what dealers like to do the most? Reinvent the wheel every...
  • A
    Alex Snyder (blog) replied to the thread What Are You Doing to Make Technology Easier For Salespeople?.
    Craig - glad to see you writing something man. Good job too! I agree with everything you're saying but I want to point out one thing...
  • K
    Great job Craig! There are many "bells and whistles" available in our market, but there are few that are very simple and user friendly...
  • andwrig
    Great post Craig. You are spot on in your questions and assessments. I hope that vendors are taking note of this because in most...
  • G
    When Jeff asked me “When are you going to write a blogpost for DealerRefresh?” lots of thoughts ran through my head…. along with feeling...
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  • Alex Jefferson
    Kevin - Great write up as always on the conference. I also want to congratulate you on content and delivery of your presentation...
  • S
    Shaun Raines replied to the thread Kevin Frye’s Annual Digital Dealer Conference Review.
    Kevin (not Alex), I always look forward to your recap of Digital Dealer events. However, I did want to say that the custom Fathead of...
  • Chris Fousek
    Alex, Thank you for your thoughts as well. I love your enthusiasm and energy and that is exactly what the Digital Dealer conference can...
  • Chris Fousek
    Kevin, Thank you for the shout out. As a long time attendee it was great to get up there and to share with other dealers and industry...
  • C
    Cliff Banks replied to the thread Kevin Frye’s Annual Digital Dealer Conference Review.
    Kevin, Alex, Thank you for the great recap of the conference -- and for the kind words. However, it's not me taking the conference to...
  • DigitalRalph.com
    Alex - I would like to say thank you for the positive mention, and that it is encouraging to see that you understood the message about...
  • B
    Brian Pasch (blog) replied to the thread Kevin Frye’s Annual Digital Dealer Conference Review.
    Great job Kevin and congratulations on a perfect POD Score.
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