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  • jon.berna
    As an auto dealer, you are always looking for any information that may have a direct impact on the success of your store. In the first...
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  • A
    Millennials­ now make up the majority of the U.S. workforce, and they bring different expectations to the job than the generations...
  • kevinfrye
    Can Peyton Hoffman Keep Me from this 5-Hour Energy Drink & another Digital Dealer review? Woo hoo! It’s spring break! I mean – “Hey...
  • jon.berna
    Every fixed operations department across north America thinks that weather has an impact on the number of completed repair orders (ROs)...
  • ryan.gerardi
    The automotive industry is built on strong relationships and trust. So the shift to digital presents a challenge: bringing that...
  • A
    Traditional roles in dealership culture are changing rapidly, and current employee structures need to adapt accordingly. In the past, it...
  • ryan.gerardi
    Dealerships love to compete on the amount of new inventory they sell. However, the best margins in auto sales come from used cars. The...
  • A
    Today’s shoppers expect a personalized experience. They respond to websites that address their individual interests, and are repelled by...
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  • A
    Dealerships run the gamut with respect to the technology they use for hiring and onboarding. The trouble that many businesses run into...
  • ryan.gerardi
    Despite changing consumer behavior patterns, many if not most dealers continue to evaluate third parties only on “hard lead” measures...
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  • R
    Digital marketing in the automotive dealership industry is incredibly competitive. Dealers are constantly vying for the top position in...
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  • P
    Over the course of nearly two decades where Firas Makhlouf has spent leading technology and digital marketing initiatives at Driver’s...
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  • ryan.gerardi
    NADA and its dealer members have experienced many major milestones over the past 100 years, and had the fortune of celebrating this in...
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  • P
    Greg Holway, General Manager of DCH Toyota of Milford, was assigned to the store shortly after it was acquired by the Lithia Automotive...
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  • R
    Everyone loves new cars. They’re shiny, they smell great and the sales staff love making a big sale. It’s a huge part of how OEMs rate...
  • Eric Miltsch
    Back again for my annual car dealership predictions post for the retail automotive industry. This year will be defined by a new level...
  • P
    Today’s consumers have a lot of the answers they need before they ever contact your dealership or set foot on your lot, but they don’t...
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  • P
    When shoppers on your website inquire with your dealership, the expectation of hearing from you is at its highest, be it a phone call...
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  • S
    When I think back to the days of running an Internet department, I have many fond memories. I loved the hustle and bustle of the...
  • C
    This is a follow up to my previous article “Who owns dealership data?” Attending back-to-back conferences (DSES and JP Power marketing...
  • A
    Today’s buyers want to purchase cars like they purchase everything else — simple, fast, and in a transparent manner. With broad access...
  • ryan.gerardi
    Customer reviews have become a first stop for today's savvy shoppers. Online reviews exist for everything from the quality of...
  • R
    As digital marketers we are taught from the very beginning that one of the most important things to measure is “Lead Form Fills”. The...
  • ed.brooks
    In “The $4 billion Taxi Ride: Recognizing When to Influence a Purchase” John Clavadetscher talks about the $3.93  billion automotive...
  • ryan.gerardi
    As the Greek philosopher Heraclitus said, "The only constant in life is change." People who work in the auto industry know this is more...
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