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  • K
    This just in - Dealer Refresh is bought out by Ziegler Enterprises for 1.3 million dollars! Kidding of course - I think the referenced...
  • Chip Grueter
    I always wondered if the Chocolate Rain guy was going to be a one hit wonder. Nope.
  • G
    Gilbert Chavez replied to the thread "The Process" video.
    Jeff, That is the best one I have seen in a long time.
  • A
    Alex Snyder (blog) replied to the thread "The Process" video.
    That's funny and so true.
  • A
    Andy Warner replied to the thread "The Process" video.
    This is hilarious and spot on. Unfortunately, the client thinks too much, too many times, what they want instead of seeking customer...
  • L
    Lao Shi replied to the thread "The Process" video.
    Reminds me of a number of presentations I have seen over the years.
  • F
    Frank Davis replied to the thread "The Process" video.
    That one really hits home
  • C
    Craig Belowski replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    This was the first thread I ever commented on here at DealerRefresh......thought it would come full circle if I posted here how we just...
  • A
    Alan Denenberg replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    I just purchased my mother-in-laws Toyota Camry which was being turned at lease end. She leased a 2009 Camry,her third one.Both of us...
  • T
    Thomas W Gardiner replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    I just purchased a 2009 VW Jetta at Volkswagen of Freehold. You couldn't ask for better service. The following are all rated 10's for...
  • J
    Jason Mattia replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    There is no doubt that these type of sites are growing in popularity. eBay founded a business based on "Feed Back"...... Almost 40% of...
  • J
    jackiekalinowski replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    I love my hyundaitucson and lisa klimaitiswas very nice and friendly
  • B
    Brian (blog) replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    I have been reading this interesting thread discussing the merits of and challenges with Dealer Rater/Review sites on this site and...
  • R
    Rob (blog) replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    What is interesting to me about this post is where it is coming from. If we look at JD Powers, they are the largest "ratings" company...
  • J
    Jamie (blog) replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    We utilize our ratings on ebay and on dealerrater with our customers once we have established a rapport with them. Some times we use it...
  • R
    Ryan Gerardi replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    Having skimmed through these comments here I did not see any suggestions on the idea of the dealership website itself offering reviews...
  • A
    Acton Toyota is clearly a great example of a dealership being proactive in its marketing and using whatever tools are out there. More...
  • C
    Craig Belowski replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    Having worked with Matt Lamoureux at Acton Toyota and being largely responsible for providing the customer experience Matt has promoted...
  • M
    Joe, You clearly are an Blog-Pro and have some great insite, but please don't be too hard on Dubis. I'm the President of CarFolks.com...
  • J
    Joe Pistell replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    There is an enormous potential for a Dealer Rater brand to establish itself. So far, no one's got it figured out (like TripAdvisor.com...
  • D
    Have you guys heard that one of the industry leaders in online advertising and consumer research will be entering this arena soon? I...
  • J
    Joe Pistell replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    Mark, I can tell this must be your 1st blog post, 'cuz only a noobie would post blatant self promotion. "blah blah blaaa...CarFolks...
  • M
    Mark Dubis (blog) replied to the thread Online Dealer Reviews - Are They Ready For Prime Time?.
    The reality whether you like or dislike rating sites is that consumers will come more and more to rely on them for advice. You have...
  • M
    The thing about consumer opinion is that, when it's negative, it doesn't matter whether it's correct, or unwarranted, or out of date...
  • M
    Chris Your customer rater comment sure sounds like you think business would be easier without customers. I am skeptical that your...
  • Filter