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Dan G replied to the thread 5 Steps to better customer service!.
Yeah...they already hit our dealership up for more fees a month prior to me coming back on board. And there really is no difference form...
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Joe Pistell replied to the thread 5 Steps to better customer service!.
Dan G,
You're so right, flash sites are nearly invisible to search engines.
As you know, there is a "work around" where they can add...
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Dan G replied to the thread 5 Steps to better customer service!.
I hear you loud and clear!! I can't seem to get away from horrible CS with the majority of my major vendors.
Our website provider (I SO...
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BDC_IL_Manager replied to the thread 5 Steps to better customer service!.
I feel you on this one Jeff (and everyone else)! I love dealerrefresh and all the information I get from this site, but I have never...
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Lao Shi replied to the thread 5 Steps to better customer service!.
There are many companies in the market place worldwide that are great CRM service Companies so the examples are there for the rest of us...
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Auto Industry Startups replied to the thread 5 Steps to better customer service!.
Behavioral Science and CustomerBehavior
Harvard Business Review On Point republished a great paper on customer service by Chase and...
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Jeff Larsen (blog) replied to the thread 5 Steps to better customer service!.
Great timing of the article Jeff...
Upon returning to my hometown dealer group six weeks ago, the Owner and GM's of the group entrusted...
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J.D. Rucker replied to the thread 5 Steps to better customer service!.
Wow. Had a bad experience lately (I mean regularly)?
It is SO true. The only truly excellent customer service vendor I ever came...
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Brandon Watts replied to the thread The Weekly Refresh - Text advertising and the YouTube Generation.
Right on. I barely give my legitimate text messages any attention, so the very idea that I would subscribe to receive solicitations by...
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Boomer234 replied to the thread The Weekly Refresh - Text advertising and the YouTube Generation.
No crap! I can think of few more annoying things than text message spam.
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tj replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Few quick thoughts:
About dropping autotrader.com - I would simply track my referring links from their site, setup goals in analytics to...
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Julia replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
I would suggest you encourage your boss to get on cars.com and Auto trader both great sites. With 80% of shoppers starting their...
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Brian T in Etown replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Hmmm....lightnup on cars.com????
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J-gainesville fl replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Obviously AutoTrader.com is the logical choice. I have had my ups and downs with them over the past couple years but we meet in the...
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Jesus is Lord replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Hi Paul,
I have been employed for an auto manufacturer as a sub-contracted trainer / consultant with dealerships across the mid-western...
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ISM in Training replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Learned a lot over the last week
If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
I had a question...
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David Jackson replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Hi Paul,
The Internet is very different now. Selling cars on-line is a very competitive business and most of the dealerships rely on...
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Jeremy Beaver replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Paul,
Welcome back!! I see where your coming from with cutting off sources, I am an Internet and BDC Director for two large Dodge...
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BlogPro Automotive replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Paul,
Saw you mentioned you are doing some social marketing/bookmarking and also a blog network. That is great! Your GM won't...
Paul Rushing replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Thanks to all for the input.
I am playing out the end of the month and will look at stats from this month and previous months, before I...
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Gerald replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Paul-
Congratulations on your new position. The question of keeping AT & Cars.com alive is up to you. The biggest variable I have with...
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Lao Shi replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
If you are reallocating budget rather then enhance and existing 3rd party source it maybe be prudent to look at experimenting with new...
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J.D. Rucker replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Commenting in reverse order to each response for this exceptional thread:
Rex - My customers generally love your products! I'd love a...
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Rex Boyd replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Daily I speak with dealers around our country on the pros and cons of each lead provider. The only thing that is ever for certain is...
Paul Rushing replied to the thread Should I kill Cars.com and use that money to enhance our AutoTrader package?.
Idea:
If you're going to stay with this store, why not build everything to point to you? SuperSalesGuyPaul.com ;-)...