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    autodealers replied to the thread 2011 eShopper Automotive Experience Study.
    Hi Jon, The stats in this article are telling. I'd be interested in hearing from some auto dealers on why they feel the industry cannot...
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    JoePistell replied to the thread 2011 eShopper Automotive Experience Study.
     @Jim Bell Failed processes start and end at the TOP.  Semi-engaged HIPPOs often throw cash as failed processes and walk away.  They...
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    Jim Bell (blog) replied to the thread 2011 eShopper Automotive Experience Study.
    Mmmmm...data.  I love data and thanks for the info Jon.  It amazes me when I do some mystery shopping how long if at all a dealership...
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    automotiveseo (blog) replied to the thread 2011 eShopper Automotive Experience Study.
    This data is exactly why we have expanded our company to create a BDC/Internet process consulting division lead by Marc McGurren.  We...
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    Peter Kahn replied to the thread 2011 eShopper Automotive Experience Study.
     @JoePistell  Thanks Joe, Very well stated. This is all about the basics; communicating effectively with your customer and sadly, many...
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    JoePistell replied to the thread 2011 eShopper Automotive Experience Study.
    Dealer Managers and Dealer Principals,   If you think your organization is different and your team is better than the results above, be...
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    If you’ve ever attended a dealer 20 Group meeting, you know what attendees find most valuable: comparing notes with other dealers...
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     @CliffordVanMeter  expressauto  While I can understand your sentiment Clifford, I would caution you about dismissing Yelp in...
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    georgenenni replied to the thread 5 Strategies for 2012 Reputation Management.
     @CliffordVanMeter Thanks for commenting Clifford.  I took a look at your page 1 SERP for "Express Auto Kalamazoo", pretty interesting...
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    CliffordVanMeter replied to the thread 5 Strategies for 2012 Reputation Management.
    Not sure I fully agree with #5. 60-70% of our traffic comes from Google, the rest from Yahoo and Bing. Dealerrater is a non-entity as...
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    On a recent flight, sitting next to a longtime automotive colleague, I was asked about Reputation Management strategies. Thanks to...
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  • Eric Miltsch
     @JoePistell Thank you Joe! I'll definitely keep you posted, always love to hear your thoughts & views on things.   Plus, the upstate NY...
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    JoePistell replied to the thread Eric Miltsch Joins DrivingSales.
    WTG Eric!  Glad to see you being upwardly mobile ;-)  Can't wait to see where you want to go!  I'll be watching for the fun to begin!
  • Eric Miltsch
     @kevinfrye Hi Kevin - mighty kind of you. Thanks man.
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    KevinFrye (blog) replied to the thread Eric Miltsch Joins DrivingSales.
    Congrats Eric, you are one of the true all-stars in this industry!
  • Eric Miltsch
    @JQ Thank you!
  • Eric Miltsch
    @johnmeplz - thanks John, cool to meet you at NADA, love what you guys are doing!
  • JohnH
    JohnH replied to the thread Eric Miltsch Joins DrivingSales.
    Congrats @emiltsch , can't wait to see you in action! I will definitely contact you this week!
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    EleyDuke replied to the thread Eric Miltsch Joins DrivingSales.
    @emiltsch @Dealerrefresh anytime Eric, I appreciate all you have given to our industry, and really look forward to much more! Kick some ass!
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    emiltsch replied to the thread Eric Miltsch Joins DrivingSales.
    @EleyDuke @Dealerrefresh Hey, thx Eley - appreciated the mention.
  • john.quinn
    Congrats Eric!!  Good luck!!
  • Eric Miltsch
    Jeff - thanks for being the class act that you've always been & sharing this news w/the community. I have you to thank for being one of...
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    MichaelGlynn replied to the thread The Decline of Traditional Media - Infographic.
    You have a whole generation of people growing up who have never actually used a rotary phone and have never worn a wrist watch...
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    GHouseman (blog) replied to the thread The Decline of Traditional Media - Infographic.
    Why buy the paper when you can get it online for free. I sold newspaper advertising when it was no fun to sell. Thats when I got into...
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    JSanford replied to the thread The Decline of Traditional Media - Infographic.
    Print is dead.  I hate to say it.  We live in an age of search, research, and sharing.  That is all interactive.  The online world gives...
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