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Are we getting smarter?

I was just catching my daily dose of TUAW.com (a site for Apple geeks) and came across two articles:  Is my iPhone making me dumber & Is my iPhone making me smarter?  Those articles are interesting ways to look at what technology has done for us.  But forget Apple and the iPhone for a minute because I want to talk about all the fantastic resources made available to us in the car biz.  What could I be talking about?  I'll give you a hint - you're looking at one right now.  Those articles got me thinking about DealerRefresh, ADM, DrivingSales, and all the others like Pasch's, Kain's....there are getting to be too many to list.

Sure, some might call each of these sites competition for the other, but that doesn't matter either.  By the way, Jeff and I don't view anyone as competition - it is all for the greater good. All of these sites, collectively, enhance our knowledge and answer our questions.  They're free and contain some really incredible info.

It wasn't that long ago when you had to rely solely on 20 Groups, Automotive News, or a vendor's seminar to get a different perspective on things or to even know something else existed.  I think these resources are making us all smarter.  My only question is:  Why aren't more people participating?

As DealerRefresh is approaching its 6 year birthday with the blog and just had its first birthday on the forums, I want to pass my thanks to everyone who has freely given their time and knowledge to make this site so great.  I also want to pass a thanks to those who have done the same on the other automotive resource sites too.  Ralph, Jared, David, Brian, and everyone else who has provided the platforms - thank you!  And Jeff - thanks for posting your thoughts online all those years ago.

Now we can all sing kumbaya together - lol

Have any of these Automotive Resource Sites helped you?  If so, how?

Foursquare for Car Dealers Webinar

Eric - sorry it has taken me so long to give you feedback.

I have to admit that I was put-off by the length of Ryan's plugs. I timed him, and it was well over 10 minutes before we got to anything beyond an advertisement. I don't mind the plugs, but I would suggest he limit his time spent doing that for future webinars to 2 minutes or less. Both Christine and I had a hard time listening to your opening because we were so put-off by the infomercial.

It was good to see foursquare being acknowledged with a webinar. I agreed with everything you said, and recognize location-based "social medias" as potential advertising platforms. They are far from main-stream, but they're good for building fans and buzz.

Recently, I had a long conversation with my dad who is working to help promote a local concert venue. They get bands like The Who, Stone Temple Pilots, and Ringo Starr - these shows are easy to sell tickets for. However, it is a struggle to get some of the lesser-known shows promoted because the regular ticket sales media channels are so dead: radio, newspaper, and TV. TicketMaster's website is the strongest one that is left, but they only promote their own stuff. How do you find out what concerts are coming?

We talked about facebook, SEM, MySpace, and even iPhone apps ads. When you put all of this together you reach an audience the size of say what the radio used to reach, but it is very hard to track exactly which medium did what. It got me thinking about the true difficulties of advertising today. There is really no way to know what triggered a customer to seek out your brand. So, foursquare becomes another arrow in a larger quiver of numerous advertising medias. Except your bow doesn't shoot one arrow at a time - it is a machine gun. In order to reach your old audiences, you have to blanket the world in your arrows knowing that most won't hit, but the few that do need to go straight for the kill.

Webinars like this, very media-specific (talking about just one arrow) are so valuable today. You did a great job helping people understand how to use foursquare. It would be great if you continued the series: Google Buzz, Whrrl, Yelp!, etc. People need to know how to aim each arrow for the kill.

AutoTrader.com is Sold to Providence Equity Partners

ATC didn't need to sell 25% to an equity investor. Kleiner Perkins could have easily jumped up with more cash (for more equity) if they thought the company was in peril and/or believed it was a good investment. The fact KP didn't jump in for the extra 25% is very telling. Ed Brooks is right for the most part. He spent time with ATC and understands the culture of the company. At the inception of ATC, the board moved people from the Atlanta newspaper company (Cox owned) to run the show. These were died in the wool newspaper people. I believe some of the early years provided slower growth than the investors liked. In the past few years, some of the old newspaper executives have moved on and retired. This has left openings near the top for younger/faster blood.

Take the fact KP didn't want the other 25% coupled with the assumption ATC can get a substantial line of credit from just about anyone. Since KP has been there since the beginning; do they simply not trust the guys with a half billion more(?). There is more here than we're being told. And that's their choice. When you run in the Corporate circles that the executives at Cox run around in...you know a LOT of people with a LOT of money. This could have just been a 'sweetheart' deal. Maybe it's just that simple.

One can do a lot of damage with $525MM. It's my assumption ATC is recognizing the upward shift in the auto industry and they are going into acquisition mode. And why not? That's what I would do. If in fact ATC goes on a buying spree (and chooses the right acquisitions), then I applaud Providence for their investment. ATC has the name recognition and talent pool to pull off some serious revenue and profit generators. I'd look to buy DMS/CRM and mend them into the AT software. Could be an intersting summer.

AutoTrader.com is Sold to Providence Equity Partners

Jimbo - The differences between the deal announced by AutoTrader.com and the leveraged buyout/private equity deals, like Simmons, quoted in the NY Times story are profound. Most importantly AutoTrader.com will still be controlled by Cox Enterprises.

Perhaps this says more about Cox than about AutoTrader.com. ATC has been profitable for years, but has been been paying back the huge initial investment Cox and it's other investors made at the beginning. This influx of capital dramatically speeds up that repayment. Much of Cox's portfolio is made up of businesses in shrinking segments; Newspapers, TV, Radio, Auto Auctions, etc. AutoTrader.com is a rare commodity for them: A business unit with a growing valuation.

AutoTrader.com has been, and I think will continue to be, a media success story. When other media outlets were seeing drops in advertising revenue during the tough economy, ATC was holding it's own. With a recovery they could easily be back to double-digit growth rates.

AutoTrader.com is Sold to Providence Equity Partners

Private Equity loves businesses with recurring revenue streams. Companies like pest control, lawn fertilization, cleaning companies, etc. I'm sure that is what is prompting this investment. They probably see some opportunities to cut costs and boost cash flow while maintaining and/or growing the recurring income stream. Should be interesting to watch play out...

CarFax launches new history impact tool - Press Release

I have a Honda van that was involved in an accident that we did not know of as it wasn't disclosed to us when we bought it used from a dealer...we are now upside down with this car and discovered that at the first time we tried trading it in...we are looking at a $1500 loss in value due to CARFAX's BS!!!!!!! We didn't have the accident .. we are now paying for it..there has to be a better system!

CarFax launches new history impact tool - Press Release

After meeting with our new Carfax Rep today, I was left with the impression that they are not changing their policy on valuations. My opinion is that they should use their resources and manpower to correct the odometer issues from minimum wage Walmart oil change guys before starting a new venture that they know NOTHING about. I will still use them for our CPO vehicles, but I'm calling Autocheck!

CarFax launches new history impact tool - Press Release

I have a meeting with two reps from CARFAX next week. They are very aware of what is going on here as well as other automotive sites.

I clarified my concerns and position and asked that they come prepared to answer "What Book Value" is being used and exactly what criteria is used to establish the + / - values. They understand that if they do not have clear answers to these questions they should not bother having me paged to the showroom.

I think what has taken place here on Dealer Refresh has had a tremendous effect on the industry. I know for a fact that other vendors like Cars.com and Autotrader have been watching this exchange very closely.

Regardless of how this ends up being handled or not handled by CARFAX, a message has been sent that Dealerships have matured beyond having things rammed down their throats or glossed over by software and internet vendors.

We the Internet Directors are the eyes of the dealerships and we take our positions very seriously. We will only accept what is best for our stores and we are communicating with our peers like never before in the history of the Auto industry at any level. We place value in vendor partnerships and expect them to do the same.

hmmm.... sounds like the beginning of an Automotive Vendor Manifesto, jump on and add something if you care to.

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