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Pissing Up A Rope SEO and 3rd Party Sites

That's your call big guy :)

We used to require the reps fill this info out in CRM. I shadowed the reps and read the shopper's body language and listened to the quality of the reply. And... many reps intuitively knew not to ask, so they just randomly chose a source.
 
That's your call big guy :)

We used to require the reps fill this info out in CRM. I shadowed the reps and read the shopper's body language and listened to the quality of the reply. And... many reps intuitively knew not to ask, so they just randomly chose a source.
To be honest, I listen to all inbound calls and have very rarely ever heard a tone that sounded like the customer was annoyed.
 
Source is an issue with all marketing. Customers just don't know.

A customer hears a radio ad 2x every day for a month.
Now their in the market for x product/service and see a billboard. They go home and go online to google.
Which is the source? Customer may say any of those things.

Years ago a dealer used a 3rd party follow-up service that asked this question.
The #1 answer was newspaper (I did say years ago).
Dealership had not put an ad in the newspaper in 5 years at that point.

So...what's the real source?
 
I think you could stretch a dollar in better ways. Most folks are using aggregators for price discovery and to see what the inventory is around them. Then they trickle down from there. And I think for used cars it's a no brainer. I also think it makes much more sense to have your inventory on display networks as people are spending more time on socials than they are on search and the ROI is much better.
 
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I’m curious whether anyone has shifted their approach lately. I’ve seen some dealers get small wins by targeting long‑tail local terms and building out super specific pages (service, parts, niche models). Has anyone here actually seen third‑party dependence drop after doing that, or did it end up being a dead end?
 

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# Summary Dealers debate whether investing in organic SEO to rank above third-party sites (AutoTrader, Cars.com, CarGurus) is worthwhile or a waste of effort. The thread reveals a split perspective: some argue third-party sites dominate and dealers must pay to play on them for scale and reach, while others maintain that strong SEO can beat third-party listings and capture customers who prefer buying locally, ultimately giving dealers better ROI and control of the sales journey. The key insight is that both strategies have merit depending on market conditions—ROI calculations and actual deal attribution should drive the decision, not assumptions about where customers shop.

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