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What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

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#11
Just a heads up from someone who uses this feature, sometimes the calls get through.

I get SPAMMED with robocalls throughout the day, so it was a no brainer for me to use this. However, I still get about 3 calls a day that somehow make it past the block. I don't know how that works, but just something to think about lol.
 
#13
Great stuff @joe.webb. Do you think this will lead dealers back to "ringless voicemail?" I wasn't necessarily a fan of that a few years ago, and still lean against it, but I can almost hear the pitch for it... "Mr./Mrs. Dealer, the phone isn't going to ring if you call anyway, why not skip the dialing? Consider it a process efficiency with no drawbacks."
 
#15
Just a heads up from someone who uses this feature, sometimes the calls get through.

I get SPAMMED with robocalls throughout the day, so it was a no brainer for me to use this. However, I still get about 3 calls a day that somehow make it past the block. I don't know how that works, but just something to think about lol.
 
#16
TrainingGuy said:
Thanks for bringing this to the attention of the community, Joe!

One of the ways we're combating this is by consolidating customer communication into single platforms that also allow us to reach customers by SMS. We've found the response rate to be significantly higher this way.
Click to expand...
Involving SMS text is almost a requirement at this point. (Now we just need to hope the customer hasn't chosen to filter text messages to "unknown". :)
 
#18
Great stuff @joe.webb. Do you think this will lead dealers back to "ringless voicemail?" I wasn't necessarily a fan of that a few years ago, and still lean against it, but I can almost hear the pitch for it... "Mr./Mrs. Dealer, the phone isn't going to ring if you call anyway, why not skip the dialing? Consider it a process efficiency with no drawbacks."
 
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#19
joe.webb said:
Good point. I almost never will call a number back that isn't saved in my phone if no voicemail comes with it. I doubt anyone does. I always advocate to leave a voicemail message every time you call a customer. If you craft your voicemail message correctly, it is completely acceptable to leave one on every call, and not be redundant or smothering.
Click to expand...

Voicemail is a great branding tool if anything.
 
#20
joe.webb said:
Good point. I almost never will call a number back that isn't saved in my phone if no voicemail comes with it. I doubt anyone does. I always advocate to leave a voicemail message every time you call a customer. If you craft your voicemail message correctly, it is completely acceptable to leave one on every call, and not be redundant or smothering.
Click to expand...

Voicemail is a great branding tool if anything.
 

✨ AI Highlights

Dealers discuss how iPhone's spam-call filtering and automatic voicemail features are making it harder to reach customers by phone, threatening traditional outbound sales processes. The thread explores practical workarounds including crafting effective voicemails (which are now often read as transcripts rather than listened to), shifting to SMS as a primary contact channel, and texting customers to schedule calls in advance so they recognize and answer the number. The key takeaway is that phone outreach alone is no longer sufficient — dealers must adapt with multi-channel communication strategies and well-crafted voicemails to stay competitive.

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