What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

[Brittany]

Just a heads up from someone who uses this feature, sometimes the calls get through.

I get SPAMMED with robocalls throughout the day, so it was a no brainer for me to use this. However, I still get about 3 calls a day that somehow make it past the block. I don't know how that works, but just something to think about lol.

 

[Alex Snyder (blog)]

Well said, Alex. Looking forward to go over some of these different voicemail messages on our Refresh Friday - but speaking clearly can't be emphasized enough.

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Tomorrow. Be sure to like DealerRefresh on Facebook and set it to give you notifications. You'll know when the broadcast starts that way.

 

[ryan.leslie]

Great stuff @joe.webb. Do you think this will lead dealers back to "ringless voicemail?" I wasn't necessarily a fan of that a few years ago, and still lean against it, but I can almost hear the pitch for it... "Mr./Mrs. Dealer, the phone isn't going to ring if you call anyway, why not skip the dialing? Consider it a process efficiency with no drawbacks."

 

[TrainingGuy]

Thanks for bringing this to the attention of the community, Joe!

One of the ways we're combating this is by consolidating customer communication into single platforms that also allow us to reach customers by SMS. We've found the response rate to be significantly higher this way.

 

[Brittany]

Just a heads up from someone who uses this feature, sometimes the calls get through.

I get SPAMMED with robocalls throughout the day, so it was a no brainer for me to use this. However, I still get about 3 calls a day that somehow make it past the block. I don't know how that works, but just something to think about lol.

 

[joe.webb]

Thanks for bringing this to the attention of the community, Joe!

One of the ways we're combating this is by consolidating customer communication into single platforms that also allow us to reach customers by SMS. We've found the response rate to be significantly higher this way.

Involving SMS text is almost a requirement at this point. (Now we just need to hope the customer hasn't chosen to filter text messages to "unknown".

 

[Alex Snyder]

Well said, Alex. Looking forward to go over some of these different voicemail messages on our Refresh Friday - but speaking clearly can't be emphasized enough.

Tomorrow. Be sure to like DealerRefresh on Facebook and set it to give you notifications. You'll know when the broadcast starts that way.

 

[ryan.leslie]

Great stuff @joe.webb. Do you think this will lead dealers back to "ringless voicemail?" I wasn't necessarily a fan of that a few years ago, and still lean against it, but I can almost hear the pitch for it... "Mr./Mrs. Dealer, the phone isn't going to ring if you call anyway, why not skip the dialing? Consider it a process efficiency with no drawbacks."

 

[ryan.gerardi]

Good point. I almost never will call a number back that isn't saved in my phone if no voicemail comes with it. I doubt anyone does. I always advocate to leave a voicemail message every time you call a customer. If you craft your voicemail message correctly, it is completely acceptable to leave one on every call, and not be redundant or smothering.

Voicemail is a great branding tool if anything.

 

[ryan.gerardi]

Good point. I almost never will call a number back that isn't saved in my phone if no voicemail comes with it. I doubt anyone does. I always advocate to leave a voicemail message every time you call a customer. If you craft your voicemail message correctly, it is completely acceptable to leave one on every call, and not be redundant or smothering.

Voicemail is a great branding tool if anything.