Is DriveCentric just running away from the pack at this point?

[Brent Edens]

Researching DealerCentric and wanted to ask a question of their chatbot. Immediately required, name, email, phone number. Ok, I'll do that for some information. Submit and rather than a chat bot, please wait for someone to reply.

8 minutes later get an email and chat simultaneously from an operator "would you like a demo".
No just have some questions.
"Would you like to talk to someone about your questions?"
I thought I was talking to someone about my questions?
"No we can't answer questions here. Here's a link to sign up for a demo."

If this is the kind of experience auto buyers are going to have with DealerCentric, I'll pass.

 

[superchevy70]

We switched from Vinsolutions to DriveCentric at the end of May, so 9 days into June solely on Drive Centric. Drive seems awesome but the solds are not matching. All the different places you look the sold counts are different. Coming from Vinsolutions i do i transition my brain or thinking to see how many vehicles we have sold?

Seems to me in Drive the solds are actually pending, and delivered is from DMS/Tekion, so you add those two numbers together to get your total sold.

 

[Ryan Everson]

Yes

 

[Dan Sayer]

We switched from Vinsolutions to DriveCentric at the end of May, so 9 days into June solely on Drive Centric. Drive seems awesome but the solds are not matching. All the different places you look the sold counts are different. Coming from Vinsolutions i do i transition my brain or thinking to see how many vehicles we have sold?

Seems to me in Drive the solds are actually pending, and delivered is from DMS/Tekion, so you add those two numbers together to get your total sold.

Think of it as "Sold" were marked by the store and "Delivered" were marked by the DMS. I believe the Delivered numbers, which also factor the close rate calculations in Drive. "Sold" status is just the purgatory stage and should be reviewed each month. Sometimes you'll see a Sold customer that never got matched to a DMS Deal because buyer primary changed, and there is a "duplicate" Deal out there on the same VIN. Sometimes a manager will just click "Add Deal" instead of taking the time to correct a Sold record so that it reconciles the DMS matched record on its own. Just don't let it build up with unsold, unwound, system duplicates, etc. Train your stores now to use the correct Pending, Ordered, Locate or actual Sold sub status in the Sold dropdowns (if you launched with sub statuses). Otherwise a Sold status should only show that way until everything is Booked/Contracted in accounting. You may need to make sure your Delivered dates pull from the Contract Date and not the date that accounting finalized the Deal in the DMS. Otherwise your month-end cut-off will be off.