My New Adventure - Al West Nissan

[joe.pistell]

Updates:

Great info Bill!

 

[Carsten]

Damn! Making moves!

This is awesome stuff!

 

[BillVaughnKMC]

Now for one near and dear to @joe.pistell's heart. Some before and after photos (new overlay in process). Plus noting the importance of the descriptions. Who would have known looking at that button that it was a button for massaging seats without the description?

 

[Richard_Lloyd]

A Nissan Kicks has massaging seats?!

My Denali only vibrates for 2 seconds when I'm about to run over some dissidents.

 

[BillVaughnKMC]

A Nissan Kicks has massaging seats?!

My Denali only vibrates for 2 seconds when I'm about to run over some dissidents.

Baaahaha. Sorry, that was multiple cars. It was a Murano that had the massaging seats.

 

[Richard_Lloyd]

Baaahaha. Sorry, that was multiple cars. It was a Murano that had the massaging seats.

Unfortunately, not even massaging seats will get me into a Murano.

unless it's a CrossCabriolet.

 

[BillVaughnKMC]

Unfortunately, not even massaging seats will get me into a Murano.

unless it's a CrossCabriolet.

Bro!

 

[BillVaughnKMC]

Found that there is nothing tracking what vehicles are waiting on detail. There is no priority list. The detail person is deciding on their own what they detail next. Fixed that.

I was bad today and focused too much on something that wasn't pressing which is how some asc events are firing. Also started setting up some new events in tag manager. Fun fact: apparently there isn't an asc event for someone clicking on the vehicle history report (i.e. AutoCheck).

Provided our sales manager with a word track for sight unseen trade appraisals. Set up a formal process. Sales reps should not be calling on sight unseen trade appraisals. Based on prior experience I have found that sight unseen look to books raise 10-15% when a manager is doing them.

Someone failed to follow through on something today and everyone complained about it and simply said, "Gosh darn it." This seems to be the mentality rather than addressing the problems and putting things in place to prevent it from happening again.

 

[Carsten]

natural lighting photos without a booth look good. I don't get headaches looking at them because they are natural.

 

[BillVaughnKMC]

natural lighting photos without a booth look good. I don't get headaches looking at them because they are natural.

As much as I hate it, overlays are necessary. Mostly because we've made them necessary. I think everyone would be happier without them. But when we tried removing our overlay, our 3rd party traffic dropped. The only thing that we could come up with was that they looked more like an add than a car for sale.