• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

The Internet Shopper Experience Chart

joe.pistell

Uncle Joe
Apr 7, 2009
5,151
2,516
Awards
10
First Name
Joe
Over morning coffee, doing research on visual information (infographics), came across this chart that totally nailed the internet shopper experience.

confusion_chart.gif

I about fell out of my chair.

An image so simple sums up the Internet Shopping Experience (regardless of industry). It's a cornerstone in my internet marketing efforts.

THERE ARE 2 SLOPES, a down slope and an up slope.

  • Emotion rules the shopper on either slope.
  • Gathering of Information and consumption of time are directly correlated. (same axis)
  • Shoppers on the down slope are seeking "information satisfaction" (the apex)
  • Patience is the enemy of the shopper on the UP slope.
  • Shoppers on the up slope have passed "information satisfaction", are now seeking an exit

Give me Mr. Up Slope!

Wherefor art thou Mr Up Slope? Hmmm...a cookie based system to tailor a custom message based on the number of visits, or, the time since last visit... hmmm...need more coffee...

Reference: Indexed Blog Archive Needles and haystacks and such.

Comments are closed here on the blog. Please comment on the forms...
 

✨ AI Highlights

Joe Pistell shares a simple chart illustrating the emotional journey of internet shoppers, highlighting two slopes: a downward phase driven by information-gathering and an upward phase where patience erodes and friction kills deals. The key insight is that emotion governs shoppers at every stage, and understanding where a customer sits on the curve should shape how dealers respond and engage. The thread is brief but the chart itself is positioned as a foundational framework for internet marketing strategy.

Replies Views 1 10 Started Last Reply