-
This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
✨ AI Highlights
The thread highlights a cautionary example of why dealerships should think twice before outsourcing their off-hours chat to third-party providers. The core concern is that outsourced agents often lack the product knowledge, brand voice, and accountability needed to properly represent a dealership, potentially costing leads and damaging customer trust. The discussion points to a real-world failure case that illustrates the risks of handing off live customer conversations to generic chat services.
Replies
Views
0
9
Started
Last Reply
