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What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

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#21
Great thread as getting customers on the phone is always the goal, however, the dynamics have changed. I challenge everyone to think in terms of "Text" to schedule a phone call. That creates a subliminal message to the customer that you are considerate of their time. Plus, you can intro yourself via text to let them know who you are so they can expect a call from an "unknown" number.
 
#22
Great thread as getting customers on the phone is always the goal, however, the dynamics have changed. I challenge everyone to think in terms of "Text" to schedule a phone call. That creates a subliminal message to the customer that you are considerate of their time. Plus, you can intro yourself via text to let them know who you are so they can expect a call from an "unknown" number.
 

✨ AI Highlights

Dealers discuss how iPhone's spam-call filtering and automatic voicemail features are making it harder to reach customers by phone, threatening traditional outbound sales processes. The thread explores practical workarounds including crafting effective voicemails (which are now often read as transcripts rather than listened to), shifting to SMS as a primary contact channel, and texting customers to schedule calls in advance so they recognize and answer the number. The key takeaway is that phone outreach alone is no longer sufficient — dealers must adapt with multi-channel communication strategies and well-crafted voicemails to stay competitive.

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